FAQ
Frequently Asked Questions
Why does Velnox use 22-momme silk?
22-momme is the gold standard of luxury silk. It contains nearly 30% more silk per square inch than standard 16 or 19-momme, making it more durable, more opaque, and significantly smoother for your skin and hair. It is an investment in your sleep and your skin.
Does the weighted design really help with sleep?
Yes. Our weighted design applies Deep Pressure Stimulation to key points around the eyes, mimicking the calming effect of a gentle embrace. This activates the parasympathetic nervous system, lowering heart rate and cortisol — the stress hormone — to help you fall asleep faster.
Will the sound machine loop and wake me up?
Never. Our sound chip stores hours of non-looping organic audio. Your brain cannot detect a repeating pattern, which prevents the micro-arousals that looping sounds can cause.
What is inside the Sleep Gift Set?
The complete sleep ritual: our 22-momme Silk Weighted Eye Mask, one White Noise Machine, and a Velnox Rest and Reset Guide written by sleep specialists — all in a handcrafted matte black gift box with gold foil branding.
Can I machine wash the silk eye mask?
We recommend hand washing in cold water with a silk-safe detergent to preserve the natural protein coating and luxurious feel. Lay flat to dry in the shade. Think of it as caring for your skin, not just cleaning a product.
How long does the White Noise Machine battery last?
Up to 14 hours on a single USB-C charge — designed to last through even the longest nights without interruption.
Can I remove the weighted insert?
Yes. Our mask features a removable weighted insert so you can choose between a lightweight breathable mode or full deep-pressure mode depending on your preference that night.
Which countries do you ship to?
We currently offer tracked shipping to the United States (3-5 days), Canada (5-8 days), and Australia (5-8 days). International orders are available at checkout. Free shipping on US orders over $100.
What is your return policy?
We offer a 30-day Rest Easy Guarantee. If Velnox does not improve your sleep, contact support@velnoxco.com and we will process a full refund — no lengthy questionnaires, no hassle.
Are Velnox products environmentally friendly?
Yes. Our silk is OEKO-TEX certified with no harmful chemical residues, and all packaging is made from 100% recyclable materials. Better sleep should not come at the expense of the planet.